Use the purchase record so the correct make and shipping details are immediately visible.
Help Without a Quest
Customer Care
Clear answers before and after your order.
Find practical information about processing, shipping, damaged parts, order changes, and the fastest way to get help with an Etsy purchase.
Fastest order helpUse Etsy Messages from the orderThat keeps the order details and conversation together.
Before you order
Have a question about scale, assembly, or what is included?
Open the Majestic Makes Etsy shop and use Contact shop owner. Asking before purchase is much faster than discovering a mismatch after the box arrives.
Describe the issue and identify the specific part or question.
For damage, include the affected part and the shipping box when relevant.
Common questions
Answers before the panic button
The exact Etsy listing and Etsy order terms control when they differ from this general guidance.
How long before an order ships?
Most orders are prepared to ship within approximately 5–7 business days unless the individual Etsy listing states a different processing window. Large, complex, or unusually busy orders may require additional time.
Where do I find tracking?
Tracking is provided through Etsy when the shipping label and carrier information are available. Check the order page first; carrier scans can sometimes take time to appear.
What should I do if something arrives damaged?
Contact Majestic Makes through Etsy Messages as soon as practical. Include the order number, the affected part, clear photographs of the damage, and photographs of the box if the package appears crushed or punctured.
What if a part is missing or incorrect?
Send a photograph of everything received and identify the missing or incorrect part. Multipart makes can contain many pieces, so a complete layout photograph is often the fastest way to resolve the problem.
Can I change or cancel an order?
Contact Majestic Makes through Etsy immediately. Changes and cancellations become more difficult once production or shipping has begun, and the Etsy listing and shop policies control the final decision.
Where are returns and refund terms?
The current return, replacement, cancellation, and refund terms are displayed on Etsy. Review the applicable listing and shop policies before purchasing.
Accessibility
A clear path should work for more people.
Majestic Makes aims to keep navigation keyboard accessible, maintain readable contrast, label controls clearly, and respect reduced-motion preferences. Report an accessibility problem through Etsy so the affected page and issue can be investigated.
Continue the journey